We're here to help
We're here to help
CONTACT US

We're here to help

Daytime business and home-visiting hours* - 07786­ 838­ 838

Monday to Friday: 8am to 7pm
Saturday: 9am to 5pm
Sunday: 9am to 1pm
(*Home Visiting hours start from 10am)

Out-of-hours home visits - 020­ 7118­ 7247

Monday to Friday: 7pm to 9pm
Saturday: 5pm to 7pm
Sunday: 1pm to 7pm
Please note that out-of-hours and Sunday home visits are subject to availability and incur a surcharge.

Email

Please include your full postcode when emailing us for the first time.
We aim to reply emails within 24 hours. More urgent emails will be prioritised to sooner.
Please note that we cannot email specific nor detailed medical advice to a patient that has not been seen by us for that condition.

Appointment Scheduling
Appointments are scheduled for an arrival time window of one hour; thus a 3pm appointment refers to an arrival time between 3 and 4pm.

This is to allow for delays due to variable traffic conditions, longer driving distances and previous appointments requiring more time. If you require a prompt appointment arrival time, please do let us know and we will schedule a time where we are less likely to have arrival delays.

We routinely text your mobile (provided you have one) when on our way to you, with an estimated arrival time. If you have a mobile phone, do keep it on and at hand prior to your appointment.

Further important information for contacting us
Whilst at a home visit, we may not be able to answer mobile calls and are unable to reply text or email messages. Be assured that your calls and messages are noted and will be returned as soon as possible (usually between home visits and aiming within the hour).