COVID-19 POLICY

To keep you and us safe,
and to safeguard the welfare of your pet

We are providing home visits for EUTHANASIA and SELECT URGENT CASES*

We are not doing home visits for non-urgent and routine cases.

We are unable to provide a home visit if someone in the household has had coronavirus/Covid-19 symptoms within the past 14 days.

*SELECT URGENT CASES include urgent and potentially urgent cases with pain or distress where:

  • distress, pain, suffering are present, or will be if treatment is delayed
  • a telemedicine (remote) consultation or remote prescribing is not available or is not suitable
  • hospitalisation or certain diagnostics are not required
  • collapsed large dogs in pain that absolutely cannot be transported to a clinic

Clients and pets registered with Home Visit Vet

  • Contact us via email or phone and we will assist in the manner appropriate for your pet’s symptoms or illness
  • PHONE CONSULTATIONS and VIDEO CONSULTATIONS are available where suitable
  • Repeat prescriptions can be filled subject to an initial phone or video consultation
  • Prior to an in-home or remote consultation, we will email you our ‘Veterinary Advice Form’. Upon review we will decide the best course to address your concerns for your pet – a phone or video consultation, a home visit, or referral to a veterinary hospital

Clients and pets NOT registered with Home Visit Vet

We can provide home visits for:

  • Euthanasia
  • Select urgent cases by referral from your usual veterinary practice. You must first contact your vet to see if they can help you.
  • Homes within our serviced area – refer to the area serviced page

Non-urgent, routine cases and queries: we are unable to provide a home visit or provide specific advice for patients not registered with us.

Personal Protection Policy

To comply with government and veterinary regulations, our current home visit policy requires:

  • social distancing of 6 feet (2 metres) to be adhered to
  • only one person present in the room at a time (two in special circumstances)
  • we physically attend only to essential emergencies (or cases that are highly likely to become an emergency if not treated) as outlined above

Our in-home appointment time is currently limited to 30 minutes where possible.
Detailed conversations are to be conducted outside your home; e.g. prior to or after the home visit or in your garden if you have one, to try to limit the time within the home to no more than 30 minutes.

If someone in the household comes under the vulnerable category, do let us know from the outset so we can determine whether a home visit is appropriate and how we may help.

These policies are subject to change as the coronavirus/COVID-19 situation develops.

How to Contact Us

If you require further information, email us with your queries to
If your query is urgent, phone us on 07786­ 838­ 838

Emails are accessed during our routine business hours
Monday to Friday - 8am to 7pm
Saturday and Sunday - 9am to 4pm
and are replied within 24 hours (or on Monday for emails sent on the weekend)

If your pet needs urgent veterinary attention TODAY, the contact phone numbers are:

ROUTINE BUSINESS AND HOME VISIT HOURS
Mon-Fri 8am to 7pm
Sat-Sun 9am - 4pm
Phone 07786­ 838­ 838

Please do leave a voicemail message if prompted (which are replied ASAP during these routine hours)
Please note that texts and voicemails sent outside these hours will be accessed and replied the following morning.

OUT-OF-HOURS HOME VISITS or emergency advice for registered clients
Monday to Friday 7pm - 9pm
Saturday, Sunday 4pm - 9pm
Phone 020­ 7118­ 7247
If we are not available, call 020­ 7794­ 4948

OUT-OF-HOURS EMERGENCY HOSPITAL
Monday to Friday 7pm – 8am
Saturday, Sunday 4pm - 8pm
Phone 020­ 7794­ 4948

Village Vet Hampstead is our out-of-hours emergency cover provider.
Please note they are unable to provide home visits.

Please make note of these phone numbers and contact us AS SOON as you are concerned about your pet's health and welfare, so that we may assist you in the most effective manner whilst we are open and available to help you and your beloved pet.